Support Engineer / Technician

PURPOSE OF POSITION

Ensure the smooth operation of Lightware clients’ audio and video technology systems and provide high-level customer support.

KEY RESPONSIBILITIES:

• Prompt and professional handling of technical inquiries from clients regarding both the software and hardware components of audio and video systems via a ticketing system
• Active communication with clients through various channels as required (phone, video conference, in-person)
• Troubleshooting and diagnostics remotely or on-site, both domestically and abroad
• Maintaining and documenting troubleshooting solutions
• Conducting customer training sessions and internal technical training when needed
• Close cooperation with all Lightware development teams
• Preparing technical documentation and user manuals

REQUIREMENTS:

• Higher technical education or technician-level qualification, or secondary education with strong foundations in electronics and computer science
• Native Hungarian speaker with fluent English skills (spoken and written).
• Excellent communication and problem-solving skills
• Precise, customer-focused work ethic with a patient and courteous attitude
• Confident knowledge of digital audiovisual technologies and TCP/IP-based computer networks

ADVANTAGES:

• Experience in customer service or as a support engineer in the professional AV industry or in fields primarily dealing with TCP/IP networks
• Practical experience in configuring audiovisual systems, video equipment, and TCP/IP networks
• At least basic but active knowledge of JavaScript
• Active knowledge of scripting in Windows and Linux environments
• At least basic but active knowledge of Python

WHAT WE OFFER:

• Opportunity to work from home two days per week after the probation period
• Flexible working hours with a defined core time
• Involvement in the life of a dynamically growing Hungarian company that is also successful in international markets
• Stable working environment
• Active participation in domestic and international teams, with occasional business travel abroad
• Friendly, supportive team and people-oriented company culture
• Centrally located, easily accessible office
• High-quality professional and team-building programs

If you feel that you meet the above criteria and would like to be part of an innovative, technology-focused team, we look forward to receiving your application!